Before calling for an Engineer, please check the following user controls.
1. Power supply & user controls
2. System pressure If you have a combi or system boiler, check that the pressure level is at the recommended level as in your Manufacturers’ User Guide – this is usually 1.0 bar. Please only adjust these controls if you are confident to do so! We can show you how to do this, but charges may apply.
3. Gas Supply Is your gas supply switched on and is there a pilot light on the boiler? Refer to your user instructions on how to re-establish the pilot light if applicable to your boiler. Newer models may not have a pilot light. Is there a re-setbutton to press to reestablish the operation of the boiler?
If you can smell gas or you think there has been an escape of other fumes such as carbon monoxide, call the free 24 hour National Emergency number on 0800 111 999 straight away.
If you suspect a gas leak, act straight away:
If you think there is a carbon monoxide leak in your home:
We cover York, Harrogate, Wetherby, Ripon, Boroughbridge, Thirsk and surrounding Villages.
Yes, although we ask for 1/2 hour variance each side of the appointment.
Yes, we offer free installation quotes. Boiler/Heating repairs can only be quoted after the chargeable diagnostic visit.
Our charges are fully explained when you click to book online at the top of the page.
Yes, we currently offer finance on selected Worcester boilers - see our finance page for full details.
We only use carefully selected contractors for work outside our scope i.e. Roofing.