There’s a problem with my heating

Before calling for an Engineer, please check the following user controls.

1. Power supply & user controls

  • Is the power supply switched on and are the boiler and timer displays showing any readings?
  • Have you replaced the batteries in any of the wireless controls you may have?
  • Make a note of any fault codes or flashing light sequences on the display – This is useful information for your engineer.
  • Check that all thermostats are turned high enough to call for heat and that timers are turned on.

2. System pressure If you have a combi or system boiler, check that the pressure level is at the recommended level as in your Manufacturers’ User Guide – this is usually 1.0 bar. Please only adjust these controls if you are confident to do so! We can show you how to do this, but charges may apply.

3. Gas Supply Is your gas supply switched on and is there a pilot light on the boiler? Refer to your user instructions on how to re-establish the pilot light if applicable to your boiler. Newer models may not have a pilot light. Is there a re-setbutton to press to reestablish the operation of the boiler?

Gas Escapes / Concerns over Carbon Monoxide

If you can smell gas or you think there has been an escape of other fumes such as carbon monoxide, call the free 24 hour National Emergency number on 0800 111 999 straight away.

If you suspect a gas leak, act straight away:

  • Call the emergency number on 0800 111 999
  • Never use your mobile phone in your home if you suspect a gas Leak. If you need to use a mobile phone for the emergency call, go outside or to a neighbour’s house.
  • Open your doors and windows.
  • Do not smoke, use matches or any other naked flames
  • Do not turn any electrical switches on or off—including light switches and doorbells.
  • Make sure that the gas supply has not been left on or that the pilot light on your boiler has not gone out.
  • Turn off the gas supply at the meter, if you know how to.

If you think there is a carbon monoxide leak in your home:

  • Get out of the property immediately and call the emergency number on 0800 111 999 straight away.
  • If anyone affected feels sick or has a headache, get urgent medical attention from your GP or A&E Department – they may have been poisoned.
  • Switch off appliances and do not use them until they have been checked by a Gas Safe Engineer.
  • Make sure any repairs are carried out by a Gas Safe registered engineer.

More Tips

Top Frequently Asked Questions

What area do you cover?

We cover York, Harrogate, Wetherby, Ripon, Boroughbridge, Thirsk and surrounding Villages.

Do you offer fixed time slots?

Yes, although we ask for 1/2 hour variance each side of the appointment.

Do offer free quotes?

Yes, we offer free installation quotes. Boiler/Heating repairs can only be quoted after the chargeable diagnostic visit.

What are your charges?

Our charges are fully explained when you click to book online at the top of the page.

Do you offer finance on boilers?

Yes, we currently offer finance on selected Worcester boilers - see our finance page for full details.

Do you use sub contractors?

We only use carefully selected contractors for work outside our scope i.e. Roofing.

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